Saturdays from 8am to 11am
TELEPHONE COMMUNICATION WITH DOCTORS
It is Practice policy to not interrupt doctors during consultations. We can put the phone call through to our Practice nurse or leave a message with reception to pass on to the doctor. Our nurse will triage any urgent calls. During the Covid pandemic, Medicare has allowed phone consultations to be booked with doctors.
EMAIL COMMUNICATION WITH DOCTORS
Our doctors do not accept consults or questions via email. You must make a telephone appointment or come in person.
We are practicing social distancing guidelines during this pandemic, in line with advice from the Department of Health. If you have cold or flu symptoms, please wait outside the clinic or in your car and give us a call to let us know you are here.
PRESCRIPTIONS / RESULTS / REFERRALS
eScripts are available via telephone consult. The script gets sent to your phone via a QR code, which the chemist can scan to issue your script. This service is subsidized until June 2022.
Your medical record is a confidential document. It is the policy of this Practice to maintain security of your medical record at all times and ensure this information is only available to authorised staff. Patients have the right to access their personal health information under the Privacy Amendment Act 2000. Patients may request in writing via a signed consent form, for their records to be transferred to another Practice. If it is a large file, there may be a fee involved.
RECALLS and REMINDERS
If you have had tests done and the results need to be discussed, you will be recalled by our reception staff – via SMS or phone or mail in the letterbox. You may also receive reminders for scheduled appointments.
FEEDBACK / COMPLAINTS
We always welcome comments and suggestions regarding the care you receive at this Practice. We have a “suggestions box” at the front desk – feel free to drop your anonymous comments in there. Patients who have doubts regarding their medical care are free to seek another doctor for a second opinion. All formal complaints must be made in writing before they can be addressed. We will try our best to resolve any issues to obtain the best outcome. If the problem cannot be resolved, you may contact the Office of the Health Ombudsman: 11 33 646.